FAQ

How do I book a Virtual Care appointment?

Call the Clinic at 250-567-2201 to book your appointment, just like you would book a regular appointment.

This is my 1st Virtual Care Appointment

You need to provide electronic consent before proceeding to your Virtual Care Appointment. Click here to provide consent.

The is NOT my 1st Virtual Care Appointment

If you have already given consent for Virtual Care and have an appointment scheuduled, click here to proceed to your Virtual Care Appointment..

 

Virtual Care

What is Virtual Care?

Virtual care involves meeting with your healthcare provider to receive real-time medical care remotely via the internet or phone. It enables patients to connect with their healthcare provider through audio, video, email or text messages without going to the Clinic in person. Some benefits to virtual care include improved access to care, convenience, reduced commuting, reduced stress, and reduced risk of exposure, especially during a pandemic. 

I want to have an online video appointment with my Doctor. 
How do I proceed?

Our Providers are using a medical version of Zoom. Zoom is a “cloud-based” internet platform for video and audio conferencing.

To participate in a Zoom meeting with your provider, you will need the following:

  • A device such as a desk-top computer, a laptop, an Ipad or tablet, or a Smartphone
  • A  device that has a webcam, a microphone, and speakers
  • A fast, reliable & password-protected internet connection
  • A well-lit, distraction-free location where you can discuss private matters

You must contact our office at (250) 567-2201 to schedule a Zoom meeting with your Provider.

What are the risks and limitations of Virtual Care?

Our healthcare providers are using a medically secure version of Zoom technology with enhanced security features. We do our best to make sure that any information you give us during virtual care visits is private and secure but no video or audio tools are ever completely secure. There is an increased security risk that your health information may be intercepted or disclosed to third parties when using video or audio tools. To help us keep your information safe and secure, you can do the following:

  • Understand that emails, calls, or texts you receive are not secure in the same way as a private office appointment in an exam room.
  • Use a private computer or device (i.e. not an employer’s or a third party’s computer or device), secure accounts and a secure internet connection.  For example, using a personal and encrypted email account is more secure than using an unencrypted email account and your access to the internet on your home network will generally be more secure than an open guest Wi-Fi connection.
  • Make sure you are in a well-lit, distraction-free location where you can discuss private matters.

It is important to understand that electronic communication is not a substitute for in-person communication or clinical examinations, where appropriate, or for attending the Emergency Department when needed (including for any urgent care that may be required). Your Doctor will determine if a virtual visit is unsuitable for your medical issue and arrangements can be made for an in-person follow up.

Consenting to my Virtual Care Appointment

All patients must provide consent to Omineca Medical Clinic (& your healthcare Provider) to participate in Virtual Care appointments. We will document your consent onto your electronic medical chart. 

If this is your
FIRST VIRTUAL CARE APPOINTMENT and/or you have not previously provided your consent,
please click here and you will be taken to a new page where you can submit your consent for Virtual Care electronically to Omineca Medical Clinic.

If you have
ALREADY PROVIDED CONSENT

for a previous Virtual Care appointment, click here to proceed to your appointment.

If you have questions or concerns about consenting to a Virtual Care appointment, please call our office at (250) 567-2201.