Troubleshooting

If you run into any issues with your Zoom link here are some tips to get it working:

My camera or microphone isn't working...

  • Check to see if your camera and microphone permissions are set properly
  • Check if your microphone is muted
  • Check to see if your volume is low
  • Check if you are using the correct camera
  • Check if your browser or app is up-to-date
  • Refresh your web browser
  • Try to use another browser (i.e. Firefox)
  • Check if your antivirus or firewall is blocking
  • Delete and reinstall your application
  • Restart your device

What happens if the connection is slow or disrupted...

  • Check your internet connection speed; if your Wi-Fi is slow, consider switching to a wired connection or using data
  • Try switching to a different device/browser
  • Call the Clinic to re-book if the call drops

How do I check or update my audio or video permissions...

  • Windows: Settings > Privacy - Toggle Microphone & Camera to On
  • Mac/OSx: System Preferences > Security & Privacy > Privacy > Camera / Microphone - Click checkbox to allow permissions
  • Android: System > Apps & Notifications > App Permissions - Check that Microphone and Camera are turned on for app
  • iPhone: Settings > Privacy - Check that Microphone and Camera are turned on

Virtual Care Appointments

Thank you for providing your consent for virtual care. Our Providers are using a medically secure version of Zoom with enhanced security features.

Here are some tips to help you prepare for a safe and successful virtual care visit with your healthcare provider:

  • You must call our office at (250) 567-2201 to arrange a virtual visit.  You must have a scheduled appointment to access these appointments.
  • Ensure that you have a device with a webcam and microphone such as a laptop or desktop computer, an iPad or tablet, or a Smartphone.
  • Ensure that you are using a fast, reliable, and password-protected internet connection.
  • Test that your camera and microphone are working and that the volume is up.
  • Sit in a well-lit, distraction-free location where you can discuss private matters. Your healthcare provider will be in his/her private setting as in a normal patient visit.
  • Follow the computer instructions for logging on at least 15 minutes prior to your designated appointment time.
  • Have your phone handy as a back-up for the appointment in case there are technical issues.
  • If you are not comfortable with the computer, please ask a friend or relative who is familiar with technology to help you with logging on.

Here are the general steps to access your virtual care appointment.

NOTE: To open your Zoom appointment, use Google Chrome, Safari, or Firefox browers. Do not use Internet Explorer!

  1. Click on the name of the physician you will be meeting with today below.
  2. Zoom will automatically download when you click to join.
  3. Choose your AUDIO setting. Recommended options:
    • Computer Audio: uses your computer's microphone and speakers. We recommend using the speaker and microphone test!
    • Phone call: If the computer audio does not work, your doctor can call you.
  4. UNMUTE the audio and START the VIDEO.
    • In the bottom left of the screen click so the red lines disappear.
  5. You will be in a waiting room until the doctor lets you in. Don't worry if it takes a while; he/she is busy seeing another patient and will let you in when he/she is ready.
  6. When the appointment is over, click on Leave Meeting.

 

Disclaimer: By selecting your provider's name you are giving consent to meet with your provider in a virtual environment for your health care appointment.

 

Dr. Suzanne Campbell

Dr. Douwette Coetzee

Dr. Davy Dhillon

Dr. Shu Ho

Dr. Aryn Khan

Dr. Lukas Klopper

Dr. Jun Lee

Dr. Mike Makin

Dr. Edwin Obarisiagbon